Client Assistance Program (CAP)
How We Help
Before contacting CAP for services or asking for a hearing to appeal a DVR denial, read this first!
The Client Assistance Program (CAP) at DRW helps people with disabilities who have questions or concerns about services through the Division of Vocational Rehabilitation (DVR) or an Independent Living Center (ILC). CAP staff can explain DVR processes and procedures, advocate for people with DVR and, in limited situations, help appeal DVR denials. CAP staff can also give information on rights under Title I of the Americans with Disabilities Act (employment discrimination).
Please note, if you already asked for an Impartial Hearing with DVR, CAP won’t be able to represent you in this hearing. Our lawyers don’t have capacity to prepare for representation if you have already requested a hearing, because of the short timeline required by DWD 75. CAP can evaluate your case for representation if you haven’t asked for an Impartial Hearing yet -- but we have very limited capacity for hearings and must be selective.
Eligibility
You are eligible for CAP assistance if you are:
- Seeking or receiving services from the Wisconsin Division of Vocational Rehabilitation (DVR)
- Seeking or receiving services from Independent Living Centers (ILCs) in Wisconsin
- Seeking or receiving services from American Indian Vocational Rehabilitation Projects
- Seeking information or assistance regarding Title I ADA (Americans with Disabilities Act) employment discrimination rights
- A student with a disability or a subminimum wage worker navigating rights under the Rehabilitation Act
Our Team
CAP is a small program that doesn’t charge clients for any of our services. We work with limited funding and a small staff to accomplish all our tasks under this grant. While we wish we could open a case for everybody who calls us, most of what we do is information & referral or brief coaching, instead of appeal representation or long-term involvement.
Program Materials to Share
Brochure
Flyer
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Please review our related resource topics for more information.
If you review our resources and still want to ask for help, you visit our Get Help page or call our office and leave a message, at 800-928-8778. We are experiencing very high call volume right now, and callback times may be longer than usual.