Medicare Part D Helpline

Confused about or have problems with the Medicare Part D Prescription Drug Benefit?

The Disability Drug Benefit Helpline is here for you.

Please call our toll-free hotline at 1-800-926-4862.

Medicare Part D, also called the Medicare Prescription Drug Benefit, is the medication coverage part of Medicare.  Medicare beneficiaries purchase prescription drug plans from private insurance companies that have a contract with Medicare to provide this coverage.  There are many different Part D plans available in Wisconsin, including stand-alone Prescription Drug Plans (PDPs) and Medicare Advantage plans with prescription drug coverage (MAPDs).

pills spilling out of prescription container

How We Help

Disability Rights Wisconsin operates a statewide helpline, the Medicare Part D Disability Drug Benefit Helpline, to help people with disabilities and their families or guardians with Medicare Part D. You can reach the helpline at 1-800-926-4862.

Disability Rights Wisconsin’s Part D helpline provides free accurate information and assistance with:

  • Choosing a Part D plan or deciding whether to enroll in Part D at all
  • Completing the application for a Part D plan
  • Changing Part D plans
  • Understanding Part D costs and programs to help with the costs
  • Coverage issues
  • Billing issues
  • Appeal procedures
  • Training and materials for consumers and professionals to help explain Medicare Part D

Help with Medicare Part D Costs

Medicare beneficiaries with low income and resources may be able to get help with their Medicare Part D costs. You can apply through Social Security for Extra Help for Part D drug plan copays, premiums and deductible. You can apply for Extra Help at your local Social Security office or online at Anyone with Medicaid is automatically eligible for help with Medicare Part D copays, premiums and deductibles.  Call the helpline if you have questions about eligibility.

Drug plan enrollment

October 15 to December 7 is the annual enrollment period when all Medicare beneficiaries can change plans for the upcoming year. Depending on your circumstances, other special enrollment periods may apply throughout the year. For example, if you have any form of Medicaid, or if you have “extra help” through Social Security, you can change plans outside of the annual enrollment period.


Medicare Part D Helpline helps individuals in Wisconsin that are:

  • Age 18 and older,
  • Have a disability, and
  • Currently on Medicare or becoming eligible for Medicare.
  • A family member/guardian of an individual with a disability regarding Medicare.

Our Team

Our Helpline team is made up of highly knowledgeable advocates with a long history of navigating through the Medicare and Medicaid system.

DRW Programs

Medicare Part D Helpline Resources & Documents

  • Medicare Part D – Things to Know Before Signing Up

    The this page contains a list of things all Medicare beneficiaries should know before signing up for Medicare Part D Prescription Drug Plan (PDP).

  • Medicare Booklet

    This booklet from the Social Security Administration provides basic information about what Medicare is, who is covered, and some of the options you have for choosing Medicare coverage.

  • Drug coverage (Part D)

    The official U.S. Government site for Medicare Part D.